Privacy Policy

SEND Consultants UK (“we”, “our”, “us”) is a specialist SEND consultancy providing training, advisory, and staff development services to schools, academies, multi-academy trusts, and other educational settings across England.

We are the data controller for personal data collected through this website and in the course of providing our services. This policy explains what personal data we process, why we process it, who we share it with, and your rights under UK data protection law.

Contact: contact@sendconsultantsuk.com

We may collect and process the following categories of personal data:

• Identity and contact data: name, job title, email address, phone number, and school or organisation name, provided when you contact us via our website or enquiry form.
• Enquiry and communications data: the content of contact form submissions, email correspondence, and any follow-up communications relating to your enquiry or engagement.
• Billing and contractual data: information needed to issue quotes, invoices, and manage payment — including name, contact details, school address, and records of services agreed and delivered.
• Technical data: IP address, browser type, pages visited, and other standard web server log data collected automatically when you use this website.

We do not operate a user account system or client portal, and we do not collect sensitive personal data such as information about pupils, EHCPs, or individual children as part of our standard website or enquiry processes.

We use personal data to:

• respond to enquiries submitted via our contact form or by email;
• arrange and deliver consultancy, training, and staff development engagements;
• issue proposals, quotes, and invoices for services provided;
• maintain records of completed engagements and communications;
• improve the quality and relevance of our website and services;
• comply with our legal and regulatory obligations.

We do not use your personal data for automated decision-making or profiling.

Under the UK GDPR, our lawful bases for processing are:

• Contract: processing necessary to deliver agreed services and manage billing.
• Legitimate interests: responding to enquiries, maintaining business records, and operating our website securely.
• Consent: where you have expressly provided consent, for example by submitting our contact form.
• Legal obligation: where retention or disclosure is required by applicable law.

We do not sell your personal data. We may share data with carefully selected service providers acting on our instructions, which may include:

• website hosting and infrastructure providers;
• email delivery services used for communications and notifications;
• accounting or invoicing software used to manage billing;
• professional advisors (legal, financial) where necessary and bound by confidentiality.

We may also disclose information where required by law, regulation, court order, or to establish, exercise, or defend legal claims.

Some service providers may process data outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office.

We retain personal data only for as long as necessary for the purposes for which it was collected. In practice this means:

• enquiry data where no engagement results: up to 12 months;
• client and engagement records: 6 years from the end of the engagement for contractual and tax compliance purposes;
• billing records (invoices, payment records): 6 years as required by HMRC guidance;
• website access logs: retained for a short period for security purposes.

You may contact us at any time to request deletion of your data where we have no legal obligation to retain it.

This website uses only essential technical cookies required for the website to function. We do not currently use advertising, tracking, or analytics cookies. If this changes, we will update this policy and seek consent where required.

Under UK data protection law, you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data where there is no lawful reason to retain it;
• object to or restrict certain types of processing;
• request portability of data you have provided to us;
• withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@sendconsultantsuk.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this policy from time to time to reflect changes in our services or legal requirements. Updates are published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

If you have questions about this policy or wish to exercise your rights, please contact us:

• Email: contact@sendconsultantsuk.com
• Website: sendconsultantsuk.com/contact